A Forgotten Handbag Leads to a Heart warming Display of Efficiency and Helpfulness at Bengaluru Airport
August 13, 2023
Bengaluru, India
Introduction
In a heartwarming incident at the Kempegowda International Airport in Bengaluru, a passenger’s momentary lapse led to an inspiring display of efficiency and empathy by the airport staff. Meghna Girish, a weary traveller, inadvertently left her handbag containing vital items such as her wallet, house keys, and essential documents in a restroom within the airport terminal. However, within a mere ten minutes, the situation was resolved, showcasing the exceptional dedication of the Central Industrial Security Force (CISF) officers and ground staff.
“It was past midnight when I tiredly walked out of the airport terminal… forgetting my handbag with house keys, wallet and all else in the washroom inside!” Girish shared in a post on social media, recounting the incident. Faced with being unable to re-enter the terminal, she found herself in a dilemma. The situation took a heartening turn when a CISF officer offered assistance, assuring her that she would retrieve her bag.
“EK pin bhi yahan gum nahin hoga (Not even a pin gets lost here),” Girish quoted the CISF officer, highlighting the confidence exuded by the airport staff. The officer collaborated with the Vistara ground staff to quickly locate and recover the misplaced bag. The thoroughness of the process involved matching the identification cards within the bag with the boarding card on Girish’s phone.
Passenger Expressed gratitude
Reflecting on the incident, Girish expressed her gratitude for the seamless and efficient process, stating, “All stress was over in 10 minutes! Doubtful of such efficiency, calm confidence, and smiling effort as our airport staff anywhere in the world.” The incident garnered positive attention on social media platforms, with users commending the professionalism and helpfulness of the airport staff.
One user, Ghatak (@ghatakoperator), highlighted the challenging working conditions faced by the Central Armed Police Forces (CAPFs) and underscored the importance of appreciating hardworking individuals. Another user, Jo Chopra McGowan (@JoChopra), shared a similar experience involving a CISF officer, praising the reassuring demeanour and effectiveness of the personnel.
Conclusion
This incident not only showcases the dedication of airport staff but also serves as a reminder of the impact a small gesture of appreciation can have on those who work tirelessly to ensure the safety and convenience of travellers. The swift resolution of a potentially distressing situation reaffirms the reputation of Bengaluru’s Kempegowda International Airport as a hub of efficiency and empathy, setting an example for airport staff around the world.
